Shipping Policy
1. Introduction
Forge3D Printing Studio manufactures and supplies 3D-printed products, customised miniatures, personalised gifts, religious models, decorative items, nameplates, accessories and other made-to-order products.
Because many of our products are manufactured or customised after an order is placed, processing and dispatch times may vary according to design complexity, product dimensions, materials, finishing, painting and personalisation requirements.
This policy explains our shipping coverage, order processing, delivery estimates, shipping charges and procedures for shipment-related issues.
2. Shipping Coverage
We currently ship to serviceable delivery addresses across India.
Delivery availability depends on the destination PIN code and the serviceability of our courier and logistics partners.
We do not currently offer standard international shipping through our website.
3. Order Processing and Dispatch
Our products may require 3D printing, assembly, finishing, painting, quality inspection and protective packaging before dispatch.
Our standard processing and dispatch timeline is 5–10 working days after order confirmation and receipt of the required payment and specifications.
Complex custom miniatures, bulk orders, products requiring detailed painting or orders awaiting customer approval may require additional time. Any material extension will be communicated to the customer where reasonably possible.
Ready-to-ship products may be dispatched sooner if a different timeline is stated on the product page.
Working days exclude Sundays and public holidays. Processing time begins when the required order details, payment and other necessary approvals have been received.
4. Custom Products and Design Approval
For customised products, customers may be asked to provide photographs, names, dimensions, text, reference images or other design specifications.
Where a digital preview is provided, customers should carefully review all details, including spelling, dimensions, colours, poses and personalisation.
Production will proceed according to the agreed approval process. Delays in receiving customer approval or required information may extend the dispatch timeline.
Changes requested after approval or after production begins may require additional charges and time. This does not affect rights relating to defective or incorrectly manufactured products.
5. Shipping Charges and Free Shipping
Shipping charges, where applicable, will be displayed at checkout or communicated before the order is confirmed.
Free shipping is available on eligible orders meeting the minimum order value of ₹[INSERT MINIMUM ORDER VALUE].
The minimum qualifying order value, eligible products and any applicable promotional conditions will be displayed on the website or communicated before purchase.
Unless expressly stated otherwise, the qualifying order value is calculated using the product amount payable after discounts and before shipping charges and any separately charged taxes.
Orders below the qualifying amount may incur shipping charges calculated according to destination, weight, dimensions and courier availability.
We will communicate any applicable delivery or handling charges before order confirmation.
6. Estimated Delivery Time
After dispatch, delivery within India generally takes approximately 2–7 working days, depending on the destination and courier partner.
Remote locations, difficult-to-service PIN codes, public holidays and transport disruptions may result in longer delivery times.
The total delivery period includes both manufacturing and shipping time. Customers placing orders for birthdays, anniversaries, festivals or other specific occasions should order sufficiently in advance.
Delivery dates are estimates unless an alternative commitment is expressly confirmed in writing.
7. Shipment Tracking
Once an order is dispatched, available tracking information will be shared through email, WhatsApp, SMS or another registered communication channel.
Tracking information may take some time to become active after the courier receives the parcel.
Customers can contact us with their order number if they need assistance with shipment tracking.
8. Packaging and Handling
We take reasonable care to package our products according to their size, shape, material and fragility.
Some 3D-printed products contain delicate parts or detailed surfaces. Customers should open packages carefully and avoid excessive force, bending or twisting.
Please inspect your product after delivery and notify us promptly if it is damaged, defective or incorrect.
9. Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, PIN code, recipient name and working contact number.
If delivery fails because of an incorrect address, repeated unsuccessful delivery attempts or the recipient's unavailability, the courier may return the shipment to us.
Where the failure is attributable to incorrect customer information or refusal to accept delivery, reasonable reshipping charges may apply after communication with the customer and subject to applicable law.
If the issue arises from our error or another circumstance attributable to us, we will work with the customer to determine an appropriate resolution.
Address changes may not be possible after dispatch. Please contact us immediately if your delivery details need correction.
10. Delayed, Missing or Undelivered Shipments
Delivery may be affected by weather, courier disruptions, transport delays, public holidays, operational interruptions or other circumstances beyond our reasonable control.
If your shipment is delayed beyond the estimated delivery period, please contact us with your order number.
If tracking shows that an order has been delivered but you have not received it, please notify us as soon as possible, preferably within 24–48 hours of the delivery notification. We will assist with an investigation through the courier partner.
If a shipment is confirmed lost or cannot be delivered, we will communicate the available resolution, including redelivery or refund where appropriate and in accordance with applicable law.
11. Damaged Shipments
If your product arrives damaged, defective or incorrect, please report the issue within 24 hours of delivery, preferably with clear photographs and a short video where practical.
Please retain the product, outer packaging and shipping label until the issue has been reviewed.
For detailed instructions and available remedies, refer to our Return & Replacement Policy.
The 24-hour reporting request helps us investigate promptly and does not extinguish any consumer rights or remedies available under applicable law.
12. Events Beyond Our Control
Natural disasters, severe weather, government restrictions, transport disruptions and other events beyond our reasonable control may affect production or delivery.
We will make reasonable efforts to communicate significant delays and provide updated estimates where possible.
This section does not exclude any remedy available under applicable law.
13. Contact Us
For shipping assistance, contact:
Forge3D Printing Studio
Email: forge3d.in@gmail.com
Phone/WhatsApp: +91 9415631559
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Thank you for choosing Forge3D Printing Studio.