Refunds

• Method: Original payment method only.
• Timing: Processed after inspection approval; allow additional time for bank or card issuer posting.
• Deductions: Where applicable, shipping fees, COD fees, and restocking charges for standard products not returned in original condition may be deducted. Custom items are generally not refundable.

Exchanges

• For the same item or corrected version (e.g., reprint) based on eligibility; subject to inventory and production capacity.

Customer-Supplied Designs

• Responsibility: Functional suitability, fitness for purpose, and IP rights for customer designs rest with the customer.
• Print-as-provided: If issues arise from the provided model (e.g., insufficient wall thickness, unsupported features) after approval, reprints may be chargeable.

Color and Material Notes

• Color shades may vary between batches; visual differences on screens vs. actual prints may occur.
• Material properties differ (PLA, PETG, ABS, resin, nylon, etc.); end-use performance is not warranted unless explicitly agreed in writing.

Logistics Issues

• Delays due to courier, weather, or force majeure are not grounds for refunds; Forge3D will assist with tracking and resolution.
• If a parcel is marked delivered but not received, notify Forge3D within 48 hours for carrier investigation.

Documentation

• Keep order confirmation, invoice, unboxing video/photos (recommended), and courier proof for faster resolution.
• Claims without adequate proof may be declined.

Contact & Grievance

• Email: support@forge3d.in
• Phone: +91-9415631559
• Address: Prayagraj, (U.P), India

Notes to deploy on the website:

• Place this policy in the footer and at checkout with a checkbox linking to it.
• For custom orders, display a short banner: “Custom items are made-to-order and are non-returnable except for manufacturing defects or errors beyond agreed tolerances.”
• Add a returns form capturing order ID, photos/videos, and issue type to streamline RMAs