Return Eligibility

• Standard (non-custom) products: Eligible for return or replacement within 7 days of delivery if unused, in original packaging, and in resalable condition.
• Custom or personalized items: Generally non-returnable and non-refundable due to their made-to-spec nature; defects in manufacturing or errors beyond agreed tolerances qualify for reprint or replacement.
• Consumables/accessories: Filaments and accessories may be returned only if unopened and sealed; opened consumables are not eligible unless defective.

Defects, Damage, or Wrong Item

• Report within 48 hours of delivery with clear photos/videos of the product, packaging, and shipping label.
• For transit damage, retain all packaging; note visible damage with the courier at delivery when possible.
• Eligible cases will be repaired, reprinted, replaced, or refunded at Forge3D’s discretion after inspection.

Dimensional Tolerances and Quality

• 3D prints may exhibit minor layer lines, surface textures, and color shade variations inherent to the process; these are not considered defects.
• Unless otherwise agreed in writing, typical tolerance is ±0.3 mm or ±0.5%, whichever is greater; issues outside agreed tolerances qualify for reprint or replacement.

Non-Returnable Items

• Customized/personalized prints (including color, text, logo, or geometry specified by the customer).
• Items used, altered, or damaged after delivery.
• Opened consumables (e.g., filament), unless proven defective on arrival.
• Clearance or “final sale” items where stated at purchase.

Order Cancellations

• Standard items: Cancellation possible until dispatch; post-dispatch, standard return rules apply.
• Custom orders: Cancellable only before production starts; after production begins, cancellation is not possible. If materials/design work has started, a partial fee may apply.

Return Process

• Initiate a request: Email support@forge3d.in within the applicable window, including order ID, issue description, and photos/videos.
• Authorization: Ship returns only after receiving a Return Merchandise Authorization (RMA). Returns without an RMA may be refused.
• Packaging: Use original packaging or equivalent protection; include all accessories and documentation.
• Shipping costs: Customer bears return shipping unless the item is defective, damaged on arrival, or incorrect due to Forge3D’s error.

Inspection and Resolution

• Upon receipt, Forge3D will inspect within 3–5 business days and notify approval or rejection
• If approved:
  • Replacement/reprint dispatched within standard lead times, or
  • Refund issued to the original payment method within 5–10 business days (bank processing times may vary).

Contact & Grievance

• Email: support@forge3d.in
• Phone: +91-9415631559
• Address: Prayagraj, (U.P), India

Notes to deploy on the website:

• Place this policy in the footer and at checkout with a checkbox linking to it.
• For custom orders, display a short banner: “Custom items are made-to-order and are non-returnable except for manufacturing defects or errors beyond agreed tolerances.”
• Add a returns form capturing order ID, photos/videos, and issue type to streamline RMAs